Booking a child into activities

• Soft Play, Clip n' Climb and Play Gym have been improved to allow whole group/family bookings with one login. We plan to re-introduce this as an option for those who want it for swimming. Pre-booking a swim is NOT required but we do recommend checking our app for times.
• Children CAN be registered using your email but their password MUST differ from yours. We recommend a different email if possible.

• It's vital you log out of your own account, then log in again with the email and password specific to the account of the child you want to secure a space for.

• You can check which user account is logged in by tapping "My Info" in our mobile app or the "My Account" button at the top the page if you're on our booking website.

Booking for a family or multiple children

• You can make a 'party booking' for Soft Play, Clip n' Climb and Play Gym. When you choose a session there are options to add additional participants. Membership entitlement is only recognised for the person logged in so if any member of your group has a membership that includes the activity (e.g. swimming), they should book for themselves to save money.

• If you're not registered, our app will give you an idea of session times/spaces and we recommend you book and pay by card either by phone or visiting reception
• You can also visit the venue at the time of your session and make one payment by card at reception but please note we can't guarantee there will be space.

Important

• Please only make and pay for bookings you're sure you will be able to attend.
• Bookings paid by card can't be cancelled using our app or website.
• If you can't attend an activity included in membership, please cancel using our app or booking website ideally 24-hours or more before the start so someone else can use the space.
• To cancel a booking in the app, tap My Bookings, then tap the booking and choose cancel. If there's no option to cancel then it's either a paid booking or it's too late (less than 1 minute before it starts for most activities). See our FAQ on why 'paid' bookings can't be cancelled.
• To cancel using our online booking website, choose Manage Bookings from the menu (three lines at the top-right of a phone/tablet screen) and click the "Bin" icon next to a class. If it's greyed out, then it's either a paid booking or it's too late to cancel. See our FAQ on why 'paid' bookings can't be cancelled.

• If a classes you want to book is full, a number of people tend to change their mind in the days and hours leading up to the class so keep an eye on our app or booking system for spaces appearing.

• We're currently receiving a high volume of enquiries so we're unable to process refunds for missed sessions. Should Glasgow Life have to cancel a session we will automatically issue a refund for any PAYG payments made online. Refunds for cash and card payments made at the venue can be provided at reception using the original payment method.
• If you regularly book activities which overlap, cancel at short notice or fail to attend, we may get in touch with you and ultimately may need to restrict your ability to book in line with our terms and conditions of booking and membership.

• When sessions are fully booked we are unable to allow access to any additional attendees to protect the safety of customers and staff.

Tips on using our app

• Once you've installed our app you'll want to add venues (or 'clubs' as they're called in the app). For pitch bookings across the city you can add the "Football Glasgow". Tap the menu (three-lines) at the top-left to add or switch clubs. Stuck? check our quick video guide at the foot of this page

• If your chosen activity is full, it might be helpful to mark it as a 'Favourite' in the app so you can regularly check for space (there's a video guide at the foot of this page). You can also read about what's happening with our waiting list function.

How to install the Glasgow Club App and add venues

‍

How to add Favourites in the Glasgow Club App